Policies
Confidentiality
Information discussed in sessions, your relationship with me as my client, and the written records of sessions are confidential and may not be shared by your therapist without your (or your legal guardian’s) written permission, except where the law required. These exceptions include where there is reasonable suspicion of child, dependent, or elder abuse or neglect and when a client presents as a danger to self or others.
Further information on privacy & confidentiality will be found in onboarding documents and can be further discussed in your first session.
Appointments & cancellations
Cancellations and rescheduling sessions must be done AT LEAST 24 HOURS IN ADVANCE of the appointment. This can be done through the client portal up until 24 hours prior to your appointment. If you are cancelling or rescheduling within 24 hours of the appointment, you must message your therapist via the online messaging portal or via phone at (860)245-8973.
If cancel or reschedule your appointment less than 24 hours in advance, you may be subject to a late cancellation charge of $25. If you are 15 or more minutes late to your session without notice, the session will be cancelled and may be subject to a charge of $75. If you do not show up for your appointment and make no effort to communicate with your therapist prior (considered a "no- show" appointment), you may be subject to a charge of $75.
Court involvement and fees
PLEASE NOTE: I do not provide assessments for parents or children related to custody arrangements
Heal Out Loud Therapy, LLC does not write legal letters or court reports on behalf of clients involving divorce, custody, or other legal matters or lawsuits. I do not write letters pertaining to legal matters to any outside person (e.g. doctor, school, attorney, etc.) or agency regarding you or your child’s treatment. If a special circumstance arrives where a letter is required by court order, it will require your written consent and will be billed to you at $25 per page in addition to my hourly fee ($150/hour). I reserve the right to refuse to write letters on your behalf (unless court mandated) if I feel this would be in your best interest, if it places us in a dual relationship, or it will compromise our therapeutic relationship. I will not write a letter on your behalf if you are involved in a lawsuit for any aspect of court advocate, thus crossing therapeutic boundaries. If you are involved in a lawsuit, please understand that entering your mental health into a court hearing may not always be in your best interest as it may compromise your confidentiality and your clinical files may be requested and your therapist must speak honestly if under oath. I will not be your advocate in a court hearing or speak on your behalf as that is not the nature of the therapist/client relationship.
If you become involved in legal proceedings that require my mandated participation, you will be expected to pay for all my professional times, including preparation and transportation time and costs, even if called to testify by another party. Because of the time involved and the interruption to my clinical work, you will by charged $200 per hour for the time out of the practice, time for preparation, travel time, and attendance at the legal proceeding on your behalf for which you will be responsible. Additionally, if other client sessions must be canceled, these must be covered at the rate of those sessions and will be billed to you.